If you’re following me on twitter, you know that I had a nightmare of a weekend. My beloved new iPhone 4 was stolen. I’m going to give you the short rant, and I’ll get to the real story. Don’t parents teach their kids any value? Honestly, it’s not like a middle school girl is going [...]

If there is one thing that I am very passionate about these days it’s customer service and my nook. Interestingly enough, this morning I experienced a combination of those two things that left a bad taste in my mouth. Allow me to precede this anecdote with this disclaimer: I tell this story not as a [...]