If there is one thing that I am very passionate about these days it’s customer service and my nook. Interestingly enough, this morning I experienced a combination of those two things that left a bad taste in my mouth. Allow me to precede this anecdote with this disclaimer: I tell this story not as a [...]

Remember back in January when I started reading books on my iPhone?  I managed to get through a book and a half on the iPhone, but it was stressful. The back light on the phone made my eyes tired and my head hurt and I could never read for long enough to get into the [...]